Privacy Policy

We collect information in the following ways:

• Contact form submissions: Name, phone number, email address, business name, and message content when you submit an inquiry or demo request.
• WhatsApp inquiries: If you contact us via WhatsApp, we receive your phone number and the content of your messages.
• Software usage data: If you are a client using Universal Solution software products, usage logs and transaction data are stored as part of service delivery.
• Website analytics: Anonymous visit data (page views, browser type, approximate location) collected via standard web analytics tools.

Information collected is used for the following purposes:

• Responding to your demo requests, sales inquiries, and support questions
• Providing and maintaining software services for existing clients
• Sending relevant product updates, compliance notices (such as FBR regulation changes), and service announcements to clients
• Improving our website content and services based on aggregate usage patterns

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Client data processed through Universal Solution software is stored on servers located in Pakistan or secure cloud infrastructure. We implement standard security measures including:

• Encrypted transmission (HTTPS) for all web interactions
• Access controls limiting data access to authorized personnel only
• Regular security reviews of our software and hosting infrastructure

No method of transmission over the internet is 100% secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

Our website uses essential cookies to maintain session state (for example, keeping you logged into the admin panel). We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings; this may affect some functionality of the website.

Our website may use the following third-party services:

• WhatsApp (Meta): For client communication via the WhatsApp business link on our website.
• Google Fonts: For web typography loading.
• FBR PRAL API: For clients using our FBR integration module, transaction data is transmitted to FBR\'s servers as required by Pakistani tax law.

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and contractual obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@unisolution.pk.

Contact form submissions are retained for up to 2 years. Client software data is retained for the duration of the service contract and for a period of 1 year after contract termination, unless otherwise agreed. You may request earlier deletion by contacting us directly.

Our software products and this website are not directed at children under the age of 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be communicated to active clients by email. The date at the top of this page reflects the most recent update.

For any questions about this Privacy Policy or your data, contact: