Terms of Service

Universal Solution provides business software products and related services, including but not limited to:

• Point of Sale (POS) software with FBR integration
• Human Resource Management System (HRMS) and Payroll software
• Accounting and Finance software
• Hospital Management System (HMS)
• Trading, Inventory, and Distribution management software
• Restaurant, Pharmacy, School, Salon, Wholesale, and Property management systems
• Website development and mobile app development services
• Custom software development as per client requirements

The specific scope of services for each client is defined in a separate Service Agreement or Purchase Order.

Upon payment of applicable fees, Universal Solution grants you a non-exclusive, non-transferable license to use the purchased software for your business operations in Pakistan. This license does not include:

• The right to resell, sublicense, or distribute the software to third parties
• The right to reverse engineer, decompile, or modify the software
• The right to use the software for purposes outside your agreed business operations

All intellectual property rights in the software remain with Universal Solution. Custom software developed for a client becomes the client's property upon full payment of the agreed development fee.

Payment terms are as follows:

• Monthly subscription plans: Payment due in advance on the first of each month. A grace period of 7 days applies before service suspension.
• Annual plans: Payment due in advance. Annual plans are non-refundable after the 30-day setup period.
• One-time (lifetime) licenses: Full payment due before software deployment. Development projects may use a milestone-based payment schedule.
• Custom development: A 50% advance is typically required before work begins, with the balance due on delivery.

All prices are in Pakistani Rupees (PKR) unless otherwise agreed in writing. Universal Solution reserves the right to adjust subscription pricing with 30 days' written notice to existing clients.

Universal Solution provides implementation support as part of each software purchase. This includes:

• Initial software setup and configuration for your business
• Staff training sessions (number of sessions as specified in your plan)
• Technical support via WhatsApp and email during business hours
• Software updates and bug fixes included in subscription plans

On-site support visits beyond the initial implementation may incur additional fees depending on your location and plan.

Universal Solution's FBR PRAL integration is designed to meet Pakistan's Federal Board of Revenue requirements for digital invoicing. However:

• The client is responsible for ensuring their FBR registration and PRAL credentials are valid and up to date.
• Universal Solution will update the integration when FBR publishes API changes, within a reasonable timeframe.
• Universal Solution is not liable for penalties resulting from FBR submission failures caused by FBR server downtime, client credential issues, or incorrect product tax classifications entered by the client.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. In summary:

• Your business data processed through Universal Solution software remains your property.
• We do not access your business data for purposes other than providing the contracted services.
• Upon contract termination, we provide a data export in a standard format upon request.

Universal Solution's liability to any client for any claim arising out of or related to these Terms shall not exceed the total fees paid by that client in the 3 months preceding the claim.

Universal Solution is not liable for indirect, incidental, or consequential damages, including loss of business, lost profits, or data loss, except in cases of gross negligence or willful misconduct.

Either party may terminate a subscription with 30 days' written notice. Universal Solution may suspend or terminate service immediately in cases of:

• Non-payment beyond the grace period
• Violation of the software license terms
• Use of the software for illegal purposes

Upon termination, access to the software is discontinued. Data export is available for 30 days post-termination upon request.

For questions about these Terms of Service: